Service Excellence: What Can We Learn from The Food Service Industry?

We want to be giving the best service possible for our members. This will build confidence with them trusting us with their finances. In this episode our co-host, Anderle talks about how the skills from the food service industry translates to the financial service industry. 

 

In this episode we cover:

• Why competence is the key element in service excellence, regardless of industry
• How we use empathy in relation to competence
• The relationship between the credit union and its members

 

Links from show:

 

Learn more about our Leaders Worth Following Course!

 

Sign up for our leadership development course, Vertex Live Nationwide

 

Subscribe to ServiStar Leadership Podcast on your favorite streaming service