The Credit Union Leadership Podcast

24. Emotional Intellegence

Today we bring on special guest, friend of ServiStar and emotional intelligence expert Lisa Chitty who is a Certified Emotional Intelligence practitioner with Genos International, a world leader in emotional intelligence programs that enhance self- awareness, empathy, leadership, and resilience. A timely topic for leaders today who are looking to level up their EQ and their teams productivity as a result of it. 
 
Also we have a special series Lisa is providing for 26 participants on Emotional Intelligence that is filling up fast. To reserve your spot now and pay later click here. 

23.Life, Money, You

In today's episode we look at Financial Wellness, yesterday today and tomorrow with Financial Wellness Strategist, Bjorn Larson, who has spent a decade in this line of work and now working for one of the fastest-growing credit unions in BCU is developing tools, benchmarks, and industry insights that allow his team to deliver on their promise to their member-owners...to empower their financial wellness!
 
We are all people helping people - contact me if you would like to brainstorm on your financial wellness strategies : Scott@ServiStarConsulting.com
 

22. Strengths Based Leadership

Team Building, Strategy, New Hire Orientation all can benefit from the use of personality profile tools like Strengths Finders. If you have not heard of this tool, it's in over 500 countries in 50 different languages and gives credit union employees and their managers a common language that describes their God given talents and helps to break down barriers and build trust on teams old and new. 
VLN Fall Class got the assignment of listening in to see if you can use SF assessments for Strategy and Team Building before their upcoming leadership development program- a hello to the Fall class of 2021!
Finally we got to play my favorite game (Scott) What's in the box which is probably my favorite game because it's my box and I know what's in it :) Also it's made of birch wood...I digress.
To get yourself the free assessment (full 34) and a free one on one coaching session ($100 value) Book time on my calendar here https://go.oncehub.com/ServiStarConsulting

21. Business Development Training

Business Development is an area seldom explored by credit unions. On this episode of the Credit Union Leadership podcast we get Mike Neill, Executive Director and Founder of ServiStar Consulting asking Taylor Murray, Cheif Executive Officer at ServiStar and Scott Albrecht, producer of this podcast and AVP of Sales/Training about the topic of going out of the credit union doors figuratively or literally to share the benefit of credit union membership with eligible non members, businesses, partners, and co-operatives who value the opportunity to work together to serve a bigger purpose. 
 
On this episode we offered a free discover call to learn how you can do Business Development at your credit union. Book that call with Taylor or Scott here https://go.oncehub.com/ServiStarConsulting

20. From Managing to Coaching

Why managing simply isn't enough to be a complete leader and what distinct differences you can observe between management and coaching. Taylor Murray, the Chief Executive Officer of ServiStar, kicks off this podcast with a series of questions answered by producer and AVP of Sales and Service, Scott Albrecht.
This one goes deep, so deep we should probably charge for it...but instead we added additional free ways for you to improve your coaching by contacting one of us using this link here. https://go.oncehub.com/ServiStarConsulting
Don't let this opportunity pass by to hear what credit unions around the country are cooking up in there coaching kitchen as a result of this great resource..we train culture and that all leads back to coaching at the end of the day. 
Also at the end of the day...it's night :)

19. Team Building

Today we get to hear from the experts at ServiStar and one of the shining stars and recent graduates of our Vertex Live Nationwide program, Carlynne Pouliot, Director of Branch Administration at HRCU where she leads over 25 employees, applying the new skills and insights after each of our Vertex courses. 
We discussed some activities she built out as a result of our work with her on TeamBuilding. To be the winner of the team building book we reference in our training, The 5 Dysfunctions of a Team, email me here: Scott@ServiStarConsulting.com 
Our Vertex Program is offered up in three ways: Nationwide (2 Sessions annually Spring and Fall), Live Virtual and Live Onsite. All three come with computer based training courses and participant guides the team can access before our training to get familiar with the philosophy, terminology, and skills we will be teaching. More information on the Vertex program can be found here: https://www.servistarconsulting.com/Our-Solutions/#12300
 

18.The Brainy Business of Behavioral Economics

Yes, when you get quality talent like Taylor in front of a microphone the wisdom is not enough to contain in one podcast. Enjoy this part 2 of his interview with us. 
In this part of the interview Taylor brought up a podcast he listens to you can check it out here: 
 
The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics
https://podcasts.apple.com/us/podcast/brainy-business-understanding-psychology-why-people/id1404578385
 
“Consumers are weird. They don't do what they say they will do and don't act how we think they "should." Enter Melina Palmer, a sales conversion expert with a personal mission to make your business more effective and brain friendly. In this podcast, Melina will take the complex concepts of behavioral economics (the study and science of why people buy - or not) and provide simple, actionable tips you can apply right away in your business. Whether you're a small business or thriving corporation, Melina's tips can help your business increase sales and get more customers.”
 

17. CU Rock Star Award Winner

Oh the show notes always give the big reveal away don't they.
On this special episode of the credit union leadership podcast, we introduce a new star to the ServiStar family but an old face as it pertains to how many people already know of him in the industry. A recent winner of the CUNA News CU Rock Star Award- Taylor Murray joins us on the podcast and on the team as our Chief Executive Officer
CUNA CU Rock Star - Prioritize opportunitiesTaylor Murray is an expert at learning on the job.
We also ran a new give away. Go here to schedule time with Taylor or any of us to get your copy of a free e book on us!
ServiStar Consulting - Online scheduling (oncehub.com)

16.Vertex Live Nationwide

We recorded this episode mid way through Briana's journey in ServiStar's Vertex Live Nationwide - a virtual way for participants to engage in our most requested workshops on leadership, from team building to employee motivation in an online training network that collaborates with each other, learns from our trainers in 10 official sessions, and participates in a group project and graduation that helps take the classroom knowledge and moves it over into action items that can be taken and implemented to help make your credit union better today. 
A huge thankyou to Briana for helping us learn from her journey with us at Vertex Live Nationwide and you can go here https://www.servistarconsulting.com/Our-Solutions/#12300 to register for the fall session. If you want to RSVP early you can reach the producer Scott Albrecht at Scott@ServiStarConsulting.com
Also congrats to our winner from our last podcast Laura Enquist who won 30 days access to the Missional Leadership library from Episode 2 of this season. Lets see who reads the show notes- if you put some time on Scott's calendar to discuss this podcast - we will give you a free e copy of one of Mike's books schedule that call with Scott here: https://go.oncehub.com/ServiStarConsulting

15. Virtual Training

On this episode we interview Kristyn Dix, a .....wait a second...no cheating here- you will have to listen to the episode to get what department she works in there as we introduce a new segment - Guess the Guest. Here is a little I can share about her background for some more clues: 
Kristyn attended Bowling Green State University majoring in communications. She began her career at Kemba CU as a teller in 1986 and spent most of my time here in Branch Operations. 
She has a passion for their members and how they serve them. Working in the ___________ arena she gets to prepare and develop others on how we handle the experience our members receive!
Once we revealed her secret identity we discussed her recent group project with ServiStar - a culture workshop we call Vertex. In it she discusses: 
4.10 How she found ServiStar (Michael Neill really)
4.55 The benefit of having the entire organization go through a program like Vertex
6.14 How the training worked out virtually versus in person
8.30 Kristyn shares her favorite online module and email me to get 30 days access to the CBT course here  
To find out more about our Vertex program described in this episode visit our website here. 
And to schedule an appointment with the hosts here to discuss similar cultural programs for your credit union. 
Thanks for sharing and listening to the credit union leadership podcast. We have so much in store for the upcoming year for you listeners....stay tuned.

14. Emerging Leaders

The transition that, if not done correctly, can set a new manager up for failure. Good thing the credit union leadership podcast is here to help. 
In this episode we mentioned that if you have questions about the peer to manager transition to email Scott@ServiStarConsulting.com and those of you who submit a question will get a copy of the book "What Got You Here, Won't Get You There" from Marshall Goldsmith, a book we reference often when consulting with credit unions. 
 
By the way ServiStar has been consulting with credit unions for over 20 years, growing them in the areas of cultural development, leadership development, and management training. To learn more about what ServiStar can do for you or your credit union, check them out at https://www.ServiStarConsulting.com
 

13. Leadership Skills

Lets all get in the DeLorean and get our orange vests on- we are setting the flex capacitor to Dec 13, 2013...the day our producer Scott Albrecht was hired to manage. On today's podcast, he and Mike discuss taking 3 concepts learned at ServiStar back into the past to apply as a new branch manager for Baxter Credit Union 7 years ago. 
 
We also introduce a new game to the show, "what's in the box" to see the box, borrowed from Scott's daughter- check out ServiStarConsulting.com
 
We mentioned the upcoming webinar on Virtual Selling- it's free and you can register here 
 
And finally we played a 2 minute clip from the online computer based training : Missional Leadership. As a thank you to our audience we are giving every listener 30 days access to all 5 modules of this ServiStar Training. Simply email Scott@ServiStarConsulting.com and Scott will connect you to the free access.

12. New Hire Orientation

Mike Neill, Executive Director and Founder of ServiStar Consulting and Scott Albrecht, Producer and AVP of Sales and Training sit down in this new season to discuss what kind of employee onboarding is effective after hiring the right person for your opening. 
 
This episode gives reference to a ServiStar Consulting product that helps with new hire onboarding - link included here https://www.servistarconsulting.com/Our-Solutions/#12299
 
It also gave some teasers for some new products and podcasts coming up- one being the Nationwide Live Vertex program - click here to register (limited to 25 and almost full) https://www.servistarconsulting.com/Our-Solutions/#12300
 
To contact the podcast or to be on the podcast - contact us here https://www.servistarconsulting.com/#Contact-Us
Thanks for listening to this episode of Season 3 of the Credit Union Leadership Podcast Subscribe and Share this Podcast with your credit union peers.
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11: Managing in the Messy Middle

In this episode, Mike Neill talks about managing in the “messy middle."
 
Anyone that tells you they can give you a list of three things that will solve every performance problem and employee issue is not being truthful. The tactics and principles that ServiStar Consulting teach are research-based and have been proven to work over the years, but, they work in only about 90% of situations that we find ourselves in. The full truth is that we will all find ourselves in situations for which there are no flow charts or bullet point-solutions designed. You then find yourself in what Mike Neill calls the "messy middle." Learn how to identify your personal core values and guiding principles, which will lead you to a solution that is consistent, emotionally intelligent, and maintains relationships. 
 
Visit us at www.ServiStarConsulting.com.

10: The Connection Between Member Experience and Employee Engagement

 
This is season two of the credit union leadership podcast. Today's episode is, “The Connection Between Member Experience and Employee Engagement,” where Mike and I talk about the critical elements that make for a great member experience. But it all starts with employee engagement, so this episode focuses on the connection between those two vital elements for any credit union. Here's Mike Neill on the Credit Union Leadership Podcast.
https://twitter.com/MichaelNeill1https://www.facebook.com/CUESServiStarmike@servistarconsulting.com
This is the Credit Union Leadership Podcast with Mike Neill. Mike Neill has been consulting Credit Unions for nearly two decades now. He and his team help companies with three aspects of growth: cultural development, leadership, and management development.
To learn more about how Mike Neill and his team can help your credit union grow, visit www.servistarconsulting.com.

8: Michael Neill and Associates Services

Today's episode is about the services that Michael Neill and Associates offer. Mike shares the various offerings you can utlize as a Credit Union leader.
https://twitter.com/MichaelNeill1https://www.facebook.com/CUESServiStarmike@michaelneill.com

7: Living Out the Credit Union's Primary Purpose

Today's episode is, “Living Out the Credit Union's Primary Purpose,” where Mike talks about how credit unions can really serve the needs of their members and how that's the key to success for any credit union. In this episode you'll hear what Mike Neill has learned over his years of consulting hundreds of credit unions. Here's Mike Neill on the Credit Union Leadership Podcast.
https://twitter.com/MichaelNeill1https://www.facebook.com/CUESServiStarmike@michaelneill.com

6: Outstanding Internal Service (feat. TBA Credit Union)

Today's episode is, “Outstanding Internal Service (feat. TBA Credit Union)” where Mike and I talk about the nature of internal service, what it takes to lead a credit union through growth, and a practical tool that will help you. In this episode you'll hear what Mike Neill has learned over his years of consulting hundreds of credit unions. Here's Mike Neill on the Credit Union Leadership Podcast.
https://twitter.com/MichaelNeill1https://www.facebook.com/CUESServiStarmike@michaelneill.com

5: Hiring the Right People

Today's episode is, “Hiring the Right People,” where Mike talks about methods and practices for hiring the right people for credit unions. In this episode you'll hear what Mike Neill has learned over his years of consulting hundreds of credit unions. Here's Mike Neill on the Credit Union Leadership Podcast. https://twitter.com/MichaelNeill1 https://www.facebook.com/CUESServiStar mike@michaelneill.com

4: Coaching for Maximum Performance

This episode is about how credit union leaders can coach for maximum performance. Mike Neill shares how to help employees accomplish their goals, staring with a clear definition of coaching. The goal is to coach with high efficiency, including how to help employees transfer into "the workplace" what you teach them in "the classroom".

3: Leadership

This episode is all about leadership. Since this is the Credit Union Leadership Podcast, we thought it'd be fitting to have an episode devoted to the nature of credit union leadership. Mike discusses everything from what makes a good leader at a credit union to the role of organizational mission for credit union leaders. Here's Mike with the definition of leadership to start.

2: Employee Engagement

Today's episode is about employee engagement. Mike Neill talks about the difference between employee engagement and buy-in, what engagement really looks like in a credit union, and his advice about how to increase employee engagement at your credit union in a natural way. In this episode, you'll hear what Mike has learned over his years by consulting hundreds of credit unions. As a bonus, we've got a special guest, Christine Blake, one of Mike Neill's clients and the CEO and President at Cardinal Credit Union. She shares the story about how Michael Neill & Associates helped her increase employee engagement at Cardinal Credit Union. Here's Mike with the definition of employee engagement, a critical piece of the puzzle for credit union leaders who want a highly engaged workforce.

1: Organizational Culture

In this episode, Mike Neill discusses the nature of organizational culture, the key elements of a thriving credit union culture, and how exactly leaders can create a thriving credit union culture. In this episode you'll hear what Mike Neill has learned over his years of consulting hundreds of credit unions, and we've got a special guest, Mike Kloiber, who shares his experience along the journey toward a thriving organizational culture as a credit union CEO at Tinker Federal Credit Union in Oklahoma City.